AnvSoft - Flash Slideshow Creator, DVD/Video Converter, DVD Cloner, DRM Converter.

AnvSoft Online Support Center

You can browse following online support articles to get quick answers, or send emails to us at support@anvsoft.com

Order & Payment

• How can I get the program and license key after ordering?

Once you successfully place an order for any Anv software, you are supposed to receive an confirmation email with the license key for registering the program.

You can download the program from our website.

If you place the order with PayPal, it may take one day or longer time to have the confirmation email delivered. Please be patient.

If you order a hard copy of the program (the backup CD), you can install from the CD. Since the backup CD may take about 10 days to deliver, you can download it from our website if you cannot wait to use the program.

• I have not received any thing yet since I ordered the program hours ago. Why?

You can download the program from our website..

If you place the order with SWREG or RegNow e-commerce platform, it may take several minutes to several hours to have the confirmation email with the license key delivered to your inbox.

If you place the order with PayPal, it may take one day or longer time to have the confirmation email delivered. Please be patient.

Another possibility is the automatic conformation email was blocked as spam. In this case, please go to our License Key Auto Retrieval Service to get the license, or contact us with your order information to request the license key.

• Can I update my user account with a new email address?

If you change your email and need a copy of your license sent to the new address, please contact us.

• How can I look up my order status?

We partner with Digital River and PayPal to provide safe and secure online purchase for our customers.

We do not process your credit card information or store your order details. We only keep a record of your name, email address, the program you buy, and the license key to the program.

You can look up your order status at any time from the e-commerce service provider you use.

PayPal:http://www.paypal.com

RegNow:https://gbp.swreg.org/order-query.html

SWREG:https://www.regnow.com/cs/orderStatus

Installation & Registration

• What's the difference between the free trial version and the registered version?

Trial versions of AnvSoft software are provided with limitations on features, functions or output options. For example, with the trial version of Photo DVD Maker, you can only burn maximum 36 photos into each CD/DVD disc, while the registered version has no such limit.

If you wish to put more photos into the photo slideshow, please buy a license to get the full version.

• How to register the program?

Click the menu “Help > Register”. Enter the user name and code of the license key you received.

• What shall I do if the license code is invalid?

Please check if the name and code were correctly entered into the registration dialogue box.

DO NOT capitalize or lowercase the letters contained in the user name, just keep the user name as it's provided. It's suggested that you copy and paste the name and code into the form.

If the problem remains, please contact us for a new license.

• What if I lost the license code?

You don't have to worry about losing the program and license once you bought them. You can download the program from our website at any time. And you can restore your license by using our License Key Auto Retrieval Service. Or you can contact us to retrieve your license key.

• How to upgrade to the latest version? Is it free?

Yes, it’s free to get any update available for AnvSoft software. The setup file listed in our website for download is the latest version of the program. You can download the program file and install it, writing over the previous version.

If you install the latest version to the same program files folder as the previous version, you do not have to register again.

If you install the latest version to a new program files folder, you should register the program again with the license name and key.